During the COVID-19 pandemic digital solutions were used by health and social care services to keep in touch with people, provide support, advice and information. This highlighted the potential and accelerated the use of digital technologies.
However, not everyone is able to access services in this way in West Wales. This is in part due availability of high-speed broadband or 4G coverage in some areas, access to suitable devices, as well as the confidence or skills to access support in this way. We must address this deficit.
We should also build on the experience during the pandemic to:
- Ensure a wide spectrum of people can access virtual services when and where appropriate
- Make better use of social media channels to engage with, inform and support communities
- Maximise the potential of digital and virtual support and telehealth to help people to manage certain conditions, address social isolation and reach those living in isolated communities
- Increase the use of assistive technology to enhance our direct care services such as domiciliary care and supported living.